Terms and Conditions for WorkLogx

Last updated: October 2026 · Version 2026-10-29

1. Provider and scope

1.1. The provider of WorkLogx is:

Monadion GmbH
Schönbrunner Straße 181/1
1120 Vienna
Austria

Commercial register court: Commercial Court of Vienna
Company register number: FN 667594g
VAT number: ATU82735426

Managing Director: Ing. Arapsih Güngör, MSc

Email: [email protected]
Support: [email protected]

1.2. These Terms and Conditions (“Terms”) apply to the use of the software-as-a-service platform WorkLogx, including the WorkLogx web application, the WorkLogx mobile application and related services.

1.3. WorkLogx is offered exclusively to businesses and entrepreneurs. Contracts with consumers are not intended.

1.4. By entering into a WorkLogx contract, the customer confirms that it uses WorkLogx in the course of its business or professional activity.

1.5. Deviating terms of the customer apply only if Monadion has expressly agreed to them in text form.

2. Subject matter

2.1. WorkLogx is a cloud-based B2B software solution for digitally supporting operational processes.

Depending on the subscribed plan and enabled features, WorkLogx may in particular provide functions for:

• digital forms,
• mobile data capture,
• work and performance documentation,
• file and document management,
• customer and project management,
• employee management,
• absences,
• assignment and task planning,
• review and release of submissions,
• reporting,
• integrations,
• document generation,
• AI-assisted features, and
• further operational functions.

2.2. The concrete scope of features depends on:

• the subscribed office plan,
• additionally purchased products or add-ons,
• the number and type of employee licences,
• purchased storage expansions,
• features enabled for the customer, and
• the respective user permissions.

2.3. The service description, plan overview and price overview shown at contract conclusion form part of the contract.

2.4. Monadion may further develop WorkLogx technically, provided that the essential agreed use of the subscribed plan is not unreasonably impaired.

3. Registration and contract formation

3.1. A WorkLogx contract may in particular be concluded via the WorkLogx web application or an individually agreed ordering process.

3.2. The customer must provide complete and accurate information during registration and contract conclusion.

3.3. Before registration is completed, the customer is provided with the then-current Terms and Privacy Policy.

3.4. The contract is formed once the registration or order for WorkLogx has been accepted and the customer account or organisation has been activated.

3.5. The WorkLogx mobile application is primarily intended for use by employees and other authorised users of an existing WorkLogx company account. Administration of the company account generally takes place via the web application.

4. Free trial

4.1. Where offered, new customers may trial WorkLogx free of charge for 7 days.

4.2. During the trial, the feature scope of the Office Platinum plan is generally provided, to the extent individual features are technically available and enabled.

4.3. The trial is solely for evaluating WorkLogx.

4.4. A trial does not create any entitlement to permanent free use.

4.5. A paid continuation occurs only according to the model agreed in the order or payment process.

5. Plans and add-on products

5.1. WorkLogx is in particular offered in the following office plans:

• Office Light,
• Office Premium,
• Office Platinum.

5.2. In addition, the following products or add-on services may in particular be offered:

• employee licences,
• employee AI,
• storage expansions,
• further optional features or add-ons.

5.3. The features and usage limits included are set out in the service description current at the time of order.

5.4. An employee AI add-on generally requires a corresponding employee entitlement or employee licence.

5.5. The customer may assign user roles and permissions within its company account. A user permission does not expand the commercially subscribed feature scope.

6. Prices and VAT

6.1. The prices shown at the time the order is placed or in the respective offer apply.

6.2. Unless expressly stated otherwise, all prices in B2B transactions are net plus applicable statutory VAT.

6.3. At the time of this version, the following monthly list prices are in particular offered:

• Office Light: EUR 29.00
• Office Premium: EUR 59.00
• Office Platinum: EUR 99.00
• Employee: EUR 4.99
• Employee AI: additional EUR 7.99
• Storage +100 GB: EUR 4.90
• Storage +500 GB: EUR 14.90
• Storage +1 TB: EUR 24.90

6.4. Decisive for the concrete contract is the price shown at contract conclusion or individually agreed.

7. Employee licences and quantities

7.1. Employees and employee AI are billed on a quantity basis depending on the selected contract model.

7.2. Where WorkLogx uses actually active employees or enabled employee AI entitlements for billing, the billable quantity is adjusted according to actual use.

7.3. Deactivating an employee does not automatically end statutory or operational retention duties regarding work or business documentation already created.

8. Storage and storage expansions

8.1. Each office plan may include a defined storage allowance.

8.2. The customer may purchase additional storage packs where offered.

8.3. The effective storage limit results from:

• the storage included in the subscribed office plan, and
• additionally purchased storage expansions.

8.4. If the customer reaches its storage limit, WorkLogx may reject further file uploads, exports or other storage-intensive operations until:

• storage is freed up,
• additional storage is purchased, or
• the plan is changed accordingly.

8.5. Data already stored are not automatically deleted merely because a plan change or reduction of purchased storage causes the current data volume to exceed the new limit. Further uploads may nevertheless be restricted.

9. Billing and payment processing

9.1. Paid WorkLogx services are generally billed on a recurring basis.

9.2. Payment processing may take place via Stripe.

9.3. The customer must provide valid and complete billing and payment information.

9.4. The customer must ensure that due charges can be paid properly.

9.5. In the event of payment default or failed payment, Monadion may, after appropriate notice and taking the circumstances into account:

• restrict paid features,
• place the account in a restricted or read-only state, or
• temporarily suspend access.

9.6. Statutory claims arising from payment default remain unaffected.

10. Upgrade and downgrade

10.1. An upgrade to a higher plan may generally take effect immediately.

10.2. The financial treatment of an upgrade follows the billing shown at the time of the upgrade.

10.3. A downgrade to a lower plan generally takes effect at the start of the next billing period.

10.4. The customer is responsible for checking before a downgrade whether:

• features in use,
• stored data,
• employee licences, or
• storage in use

exceed the limits of the new plan.

10.5. After a downgrade takes effect, WorkLogx may restrict features that are not included in the new plan.

11. Term and termination

11.1. Unless otherwise agreed, a paid WorkLogx contract is concluded for an indefinite term with monthly billing periods.

11.2. The customer may terminate the contract at the end of the then-current monthly billing period.

11.3. Termination may be effected via the account administration or the payment/customer area provided for that purpose.

11.4. Termination ends paid use upon expiry of the billing period already paid for.

11.5. No pro-rata refund of amounts already paid is made, unless mandatory law or an express individual agreement provides otherwise.

11.6. The right to extraordinary termination for good cause remains unaffected.

12. End of contract and data export

12.1. After the contract ends, Monadion generally provides the customer with a transitional period of 30 days during which available customer data may still be exported.

12.2. After that period, Monadion may delete or anonymise operational customer data in accordance with the agreed deletion and retention rules.

12.3. This does not apply to data that:

• must continue to be stored due to statutory retention duties,
• are required for billing or accounting,
• are needed to assert, exercise or defend legal claims, or
• must otherwise be retained for mandatory legal reasons.

12.4. The customer is responsible for securing required data within the provided export period.

13. User accounts and security

13.1. The customer is responsible for administering its users and their permissions.

13.2. Access credentials must not be passed on to third parties without authorisation.

13.3. Users must take appropriate measures to protect their access credentials.

13.4. Where WorkLogx provides or requires multi-factor authentication, it must be used.

13.5. The customer must inform Monadion without delay if:

• a user account has been compromised,
• unauthorised access is suspected, or
• other material security incidents become known.

14. Customer obligations

14.1. The customer may use WorkLogx only within applicable law and for the agreed purpose.

14.2. In particular, the customer must not:

• store or process unlawful content,
• infringe third-party rights,
• introduce malware or harmful code,
• circumvent security measures,
• carry out unauthorised access,
• use WorkLogx for unlawful surveillance or discrimination purposes, or
• use the platform in a way that materially impairs its security or availability.

14.3. The customer is responsible for the lawfulness of content entered, uploaded or otherwise processed by it.

14.4. This applies in particular to personal data of:

• employees,
• customers,
• contacts,
• project participants, and
• other data subjects.

14.5. Where the customer processes special categories of personal data via WorkLogx, in particular health-related information, the customer is responsible for having an appropriate legal basis.

15. Customer data and rights in content

15.1. The customer retains all rights in data and content entered or uploaded into WorkLogx by it or its users.

15.2. For the term of the contract, the customer grants Monadion the usage rights technically required to:

• store,
• process,
• display,
• transmit,
• back up,
• generate documents, and
• provide the agreed WorkLogx features.

15.3. Any further use of customer data for Monadion’s own purposes occurs only where a corresponding legal basis or agreement exists.

16. Rights in WorkLogx

16.1. All rights in WorkLogx itself, in particular in:

• software,
• source code,
• user interfaces,
• trademarks,
• designs,
• technical concepts, and
• other platform components

remain with Monadion or the respective rights holders.

16.2. For the term of the contract, the customer receives a non-exclusive, non-transferable right to use WorkLogx to the agreed extent for its internal business purposes.

16.3. Resale, sublicensing or commercial provision of WorkLogx to third parties is not permitted without Monadion’s express consent.

17. AI features

17.1. WorkLogx may provide optional features based on artificial intelligence.

These may in particular include:

• Smart Builder,
• Voice Fill,
• AI-assisted review,
• back-office support,
• planning and task suggestions.

17.2. AI-generated results are generally to be understood as support and suggestions.

17.3. The customer or the respective user is responsible for reviewing AI-generated content before operational use for:

• accuracy,
• completeness,
• plausibility, and
• suitability for the concrete purpose.

17.4. Monadion does not warrant that AI-generated content is always error-free, complete or suitable for a particular professional or legal purpose.

17.5. Decisions with material impact on employees or other persons must not be adopted unchecked merely because they were suggested by an AI feature.

17.6. Availability of individual AI features may depend on the subscribed plan, an add-on, technical third-party providers, and global or customer-specific enablement.

18. Third-party providers and integrations

18.1. WorkLogx partly uses or integrates third-party services.

These may in particular include:

• hosting and storage providers,
• authentication services,
• payment providers,
• AI providers,
• email services, and
• address or map services.

18.2. Where the customer enables optional integrations, additional terms of the respective third-party provider may apply.

18.3. Monadion is not liable for outages of external services insofar as these lie outside Monadion’s reasonable sphere of influence. Mandatory statutory claims remain unaffected.

19. Availability, maintenance and changes

19.1. Monadion endeavours to provide high availability and reliable operation of WorkLogx.

19.2. A guaranteed minimum availability or service level agreement exists only if expressly agreed individually.

19.3. Temporary restrictions may in particular arise from:

• maintenance work,
• security updates,
• technical faults,
• outages of infrastructure or third-party providers,
• necessary emergency measures, or
• events outside Monadion’s control.

19.4. Planned maintenance is carried out where possible so as to minimise disruption.

20. Support

20.1. Support requests may currently be sent by email to

[email protected].

20.2. Unless expressly agreed individually, there are no guaranteed response or resolution times.

21. Data protection and processing on behalf

21.1. Information on Monadion’s processing of personal data is set out in the current WorkLogx Privacy Policy.

21.2. Where Monadion processes personal data on behalf of the customer, the parties conclude a data processing agreement under Art. 28 GDPR.

21.3. The customer remains responsible for complying with the data protection rules applicable to it regarding processing of personal data determined by the customer.

21.4. Monadion engages sub-processors to provide the services where required to operate WorkLogx. A current overview is provided separately.

22. Warranty

22.1. Monadion warrants that WorkLogx substantially provides the contractually agreed functions.

22.2. The customer must report identifiable defects without delay after discovery in a comprehensible manner and provide Monadion with the information required for analysis and remediation.

22.3. Monadion must generally be given the opportunity to remedy a reported defect within a reasonable period.

22.4. No defect exists in particular where an impairment was caused by:

• unsupported systems,
• incorrect operation,
• changes made or caused by the customer,
• faults outside Monadion’s area of responsibility, or
• use not in accordance with the contract.

22.5. Mandatory statutory warranty rights remain unaffected.

23. Liability

23.1. Monadion is liable without limitation for damage caused intentionally or by gross negligence, and for personal injury where provided by law.

23.2. In cases of slight negligence, Monadion is liable only for breach of material contractual duties and only for damage that typically had to be expected in the context of the contract.

23.3. To the extent permitted by law, liability for indirect damage, consequential damage, lost profit and pure consequential financial loss in cases of slight negligence is excluded.

23.4. Monadion is in particular not liable for damage arising because the customer:

• enters incorrect data,
• adopts AI results without review,
• assigns user rights incorrectly,
• fails to carry out necessary backups or exports in time, or
• uses WorkLogx contrary to contractual requirements.

23.5. Mandatory statutory liability provisions remain unaffected.

24. Confidentiality

24.1. Both parties undertake to treat confidential information of the other party that becomes known in the course of the contract as confidential.

24.2. This does not apply to information that:

• is generally known,
• becomes publicly known without breach of a confidentiality duty,
• was demonstrably already lawfully known, or
• must be disclosed due to a legal obligation or official or court order.

25. Changes to the service and these Terms

25.1. Monadion may further develop WorkLogx technically and functionally.

25.2. Material changes that adversely affect the agreed scope of services for an existing customer are not made without an objective reason.

25.3. Monadion may amend these Terms where this is required in particular due to:

• legal changes,
• technical development,
• security requirements,
• changes to the business model, or
• expansions of the service offering.

25.4. Customers will be informed of material changes in good time.

25.5. Where a change requires renewed consent, WorkLogx will obtain a corresponding confirmation.

26. Subcontractors

26.1. Monadion may engage suitable subcontractors and technical service providers to provide WorkLogx.

26.2. Data protection requirements for sub-processors remain unaffected.

27. Governing law

27.1. Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods, to the extent such exclusion is permitted.

28. Place of jurisdiction

28.1. To the extent permitted by law, exclusive jurisdiction for all disputes arising out of or in connection with the contractual relationship is agreed for the court with subject-matter jurisdiction at the registered seat of Monadion GmbH in Vienna, Austria.

29. Final provisions

29.1. Amendments and supplements to individual agreements require at least text form, unless mandatory law requires another form.

29.2. If any provision of these Terms is or becomes wholly or partly invalid or unenforceable, the validity of the remaining provisions is not affected. The invalid provision is replaced by the applicable statutory rules.

29.3. The version of these Terms that is effectively incorporated into the contract is decisive.

Last updated: October 2026 · Version 2026-10-29